Communications Command Center.

Develop a SaaS platform to allow organizations to coordinate, streamline and unify communications amidst PR crises.

TheChallenge
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Laravel Platforms

Functionality

  • Multi-tenant architecture
  • Role-based access controls
  • Step-by-step checklists
  • Pre-written response templates
  • Team assignments and management
  • Approval and escalation protocols
  • Status reports and media coverage updates
  • Contact lists for agencies and media
  • End-to-end (e2e) encryption for data in transit and at rest
  • Secure, client-owned, storage containers

Working with Berg & Associates for a period of six months, we developed the "Crisis Communications Center" or "CCC" for short. CCC is a multi-tenant, progressive web application that allows Berg's staff to interactively build step-by-step checklists for specific communications scenarios (e.g. a data security breach). Checklists are composed of assignable action items, organized into linear steps that are assigned to members of the client's communications team. Action items can be associated with communications templates and other resources relevant to the step (e.g. sending an internal email, or posting a public tweet) and a custom templating system allows Berg's staff to insert placeholders into their communcations that are populated when the template is used.

OurResponse

Berg & Associates is an award-winning PR and reputation resilience consulting firm. We help businesses protect their reputation and build trust with their employees, customers, and community.

OurClient
Laravel
Vue.JS
Vuex
TechStack

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